Viva’s Guarantee

We take over all the organisation of the musicians and entertainment for your event, allowing you focus on other areas of the arrangements and to enjoy the event.

• We have over 25 years experience in performing, arranging musicians and organising live music for a wide variety of venues, events, occasions and clients. We share this experience with all of our clients and are happy to do this.
• We interview and audition our main core of musicians to ensure the quality of entertainment and service is outstanding; at least one of these highly skilled and experienced musicians is at every event and they will liaise directly with you.
• We ensure the musicians arrive in plenty of time before the event.
• We provide the client with the musicians’ contact details for the day – for peace of mind.
• The musicians have contact details of the client; key contacts at the venue and if necessary any other suppliers they will be working with (for example an AV company or DJ provided the client provides these contact details).
• We provide the client with our contact details for the dayand we are also on hand if the client wishes to contact us on the day – again for peace of mind.
• One of our musicians will contact you, the client, to introduce themselves before the event and to discuss any requests.
• In the unlikely event of a musician being unwell prior to an event, we arrange another musician of a similar calibre (or better) to perform. We pass any worries onto us, so that you can enjoy the event.
• Our booking system is thorough, with us taking care to ensure all of the details including timings are double checked by the client.
• If necessary we liaise directly with the venue to check details such as unloading locations and set up times.
• As part of the service, the musicians contact you before the event to introduce themselves and to discuss the music.
• After the event, we always check that everything was a success will act upon any feedback provided this is provided within 48 hours of the event starting.
• We are constantly reviewing our customer care; welcome feedback from clients and ACT upon suggestions.

If you would like a copy of our complaints procedure please email enquiries@vivalivemusic.co.uk

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